BJ Baji Privacy Policy – How We Protect Your Data

1. Introduction

BJ Baji ("we", "us", "the platform") operates an online gaming platform offering casino games, live casino, sports betting and esports to registered players in Pakistan. In the course of providing these services, we collect and process personal data about you. This Privacy Policy sets out in plain terms what data we collect, the reasons we collect it, how long we keep it, who we may share it with and what rights you have as a player.

This policy should be read alongside our Terms and Conditions. Together they form the complete agreement between you and BJ Baji. If you have any question about how your data is handled, the BJ Baji support team is available 24/7 via live chat to help.

We are committed to handling your personal data responsibly. We do not collect data we don't need, we don't sell it to anyone, and we take reasonable steps to protect it from unauthorised access. That's the short version – the rest of this page provides the full detail.

2. Data We Collect

BJ Baji collects personal data in the following categories:

Registration Data

When you create a BJ Baji account you provide us with your name, date of birth, email address, phone number and your chosen login credentials. This information is required to open and maintain your account. Providing false registration details is a breach of our Terms and Conditions.

Identity Verification Data

We may ask you to verify your identity at any point, particularly before processing a withdrawal. In these cases we collect copies of identity documents such as your CNIC or other government-issued identification, and may request proof of your registered payment method. These documents are handled with strict access controls.

Transaction Data

Every deposit, withdrawal, bet and game stake generates a transaction record. We retain records of all PKR deposits and withdrawals, the payment methods used (JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets), transaction amounts and timestamps. This data is essential for account management, dispute resolution and financial record-keeping.

Gaming and Betting Activity

We log your gameplay history including casino games played, sports bets placed, live casino sessions, bonus usage and wagering activity. This helps us resolve any disputes, detect irregular activity and improve the platform experience.

Device and Technical Data

When you access BJ Baji through a browser or the BJ Baji app, we collect technical information such as your IP address, device type, operating system, browser version and session timestamps. This data is used for security monitoring, fraud prevention and platform optimisation.

Communication Data

If you contact the BJ Baji support team via live chat, we retain a record of that conversation. This is used to resolve your query, improve support quality and maintain an audit trail for account-related issues.

Data Category	Examples	Why We Need It
Registration	Name, DOB, email, phone	Account creation and identity
Verification	CNIC copy, payment proof	Age and identity confirmation
Transactions	PKR deposits, withdrawals	Payment processing, records
Gaming activity	Bets, game history, bonuses	Account management, disputes
Technical	IP address, device, browser	Security and fraud prevention
Communications	Live chat records	Support and audit trail

3. How We Use Your Data

BJ Baji uses the personal data we collect for the following purposes:

• Account operation: To create, manage and maintain your player account, process your logins and keep your balance accurate.
• Payment processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported methods.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and that your account details are accurate.
• Fraud and security: To detect unusual account activity, prevent unauthorised access and protect the platform from abuse, collusion or money laundering.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service.
• Platform improvement: To understand how players use BJ Baji, which features are most used and where the experience can be made better.
• Responsible gaming: To monitor gaming patterns and reach out proactively where we identify signs that a player may benefit from support tools such as deposit limits or self-exclusion.
• Communications: To send you important account notifications, security alerts and, where you have opted in, information about promotions relevant to cricket, PSL, casino and other platform features.

We do not use your data for any purpose beyond what is described in this policy. We do not build advertising profiles or sell your information to marketing companies.

4. Payment Data

All PKR payment transactions on BJ Baji are processed through our payment partners. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, debit card or mobile wallet, the transaction details are passed to the relevant payment processor to complete the transfer.

BJ Baji does not store your full card numbers, JazzCash PIN, Easypaisa mPIN or any other sensitive payment credentials on our servers. Payment processors we work with operate under their own security standards and privacy practices.

All payment records are retained for a minimum period required for financial record-keeping purposes. You can view your own transaction history at any time within the cashier section of your BJ Baji account.

5. Sharing Your Data

BJ Baji does not sell your personal data. We share data only where it is necessary to operate the platform or where we are required to do so. The categories of third parties we may share data with are as follows:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card networks receive only the transaction data required to complete your payment. They do not receive your full gaming history or account profile.
• Identity verification services: Where we use a third-party provider to assist with CNIC or document verification, that provider processes only the verification data and operates under strict confidentiality obligations.
• Technology and hosting providers: Our platform infrastructure is supported by third-party technology providers. These parties process data only as instructed by BJ Baji and are bound by data processing agreements.
• Fraud prevention and security: We may share data with specialist fraud detection services to identify and prevent account abuse, irregular betting patterns or financial crime.
• Legal and regulatory obligations: In circumstances where we receive a valid legal request or are required to disclose information to prevent serious harm, we will cooperate with the relevant authority to the extent required by law.

6. Cookies

BJ Baji uses cookies and similar tracking technologies to operate certain platform features and to understand how players use the site. A cookie is a small text file placed on your device when you visit a website. Cookies on BJ Baji fall into the following categories:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your account preferences and ensure the cashier section works correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand which pages and features players use most, where sessions are interrupted and how the overall platform experience can be improved. Analytics data is aggregated and does not identify individual players.
• Security cookies: Used to detect suspicious login attempts, bot activity and other security threats. These are part of our commitment to keeping accounts safe.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use parts of the BJ Baji platform. The BJ Baji app may use equivalent device-level identifiers in place of browser cookies.

7. Data Retention

BJ Baji retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods we apply are as follows:

• Account data: Retained for the lifetime of the account plus a minimum period following closure. This allows us to handle any late disputes or queries related to your account history.
• Transaction records: PKR payment and betting records are retained for a minimum of five years to meet financial record-keeping obligations.
• Identity verification documents: Retained for the period required by our verification obligations and deleted securely once the retention period expires.
• Support communications: Live chat and correspondence records are retained for up to two years or until the related account query is fully resolved.
• Technical and device data: Session logs and security records are retained for up to 12 months unless a specific security investigation requires longer retention.

Once the applicable retention period expires, data is deleted or anonymised securely. Anonymised data (where all identifying information has been removed) may be retained for longer periods for the purpose of platform analytics and improvement.

8. Security Measures

BJ Baji takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or loss:

• All data transmitted between your device and BJ Baji is protected using TLS encryption (HTTPS). This applies to your login, account pages, cashier and live chat.
• Account passwords are stored in hashed form. BJ Baji staff cannot read your password – if you forget it, it must be reset rather than retrieved.
• Access to personal data within BJ Baji is restricted to staff who need it to perform their role. Access is logged and reviewed.
• Payment credentials such as your JazzCash or Easypaisa PIN are never stored by BJ Baji. Transactions are handled directly by the payment processor.
• Our systems are monitored continuously for unusual activity, including suspicious login attempts and irregular transaction patterns.

9. Your Rights

As a BJ Baji player, you have the following rights in respect of your personal data. To exercise any of these rights, contact the BJ Baji support team through live chat from your registered account:

10. Minors

BJ Baji is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires you to confirm that you are 18 or older, and we may request identity verification to confirm this at any time.

If you are a parent or guardian and believe that a minor has registered on BJ Baji, please contact the support team immediately via live chat. We will investigate and close the account, and any funds in the account will be handled in accordance with our Terms and Conditions.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. BJ Baji supports responsible gaming awareness as part of our broader commitment to player welfare. For more information, visit our Responsible Gaming page.

11. Policy Updates

BJ Baji may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. When we make material changes, we will notify registered players through the platform or via your registered contact details prior to the change coming into effect.

The date shown in the "Last updated" notice at the top of this page indicates when the current version was published. We recommend checking this page periodically. Continued use of BJ Baji after a policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any question about this Privacy Policy, wish to exercise a data right, or have a concern about how your information has been handled, please contact the BJ Baji support team. Our team is available 24 hours a day, 7 days a week through the live chat feature on the platform.

You can also reach us by email. Our support address is shown in the footer of every page on the BJ Baji website. Please contact us from your registered email address so we can verify your identity before discussing any account-specific data.